Bob Docs
If Bob looks empty or only shows part of your activity, do not panic. The most common causes are an unfinished sync, the wrong wallet profile, or a wallet history scan that needs time to catch up.
Open Bob Wallet, wait for the status bar to finish syncing, then go to Portfolio and open Transaction History. That view should show wallet activity such as received HNS, sent HNS, auction transactions, name actions, and other confirmed wallet transactions.
Bob needs current chain data before it can confidently show balances and history. Original Bob full-node mode can take many hours, or even a day or two on slower computers, because it syncs a full Handshake node. Newer SPV-first builds are lighter, but they still need the wallet sync to finish before history is reliable.
If you use multiple Bob profiles, restored from a seed phrase, or moved between original Bob and Bob LearnHNS, confirm you opened the wallet profile that actually owns the funds or names. A different profile can sync perfectly and still show no history because it is a different wallet.
If Bob is synced but the transaction list is still empty or incomplete, use the wallet rescan option in Settings if your build shows one. A rescan asks Bob to rebuild wallet history from chain data. Keep Bob open until the scan finishes, then return to Portfolio and check Transaction History again.
Share these details with support so someone can help without guessing:
Advanced users running original Bob with the bundled Handshake node can inspect wallet status with command-line tools such as wallet info, transaction listing, or rescan commands. Only use command-line checks if you already understand which Bob data directory and wallet you are inspecting; otherwise, support can help you avoid looking at the wrong wallet.
